IT Support Trainee / Junior – Hobart

Applications close COB Friday, 5 December 2008

We are currently seeking the services of a keen IT Support Trainee who is confident, has great people skills and who thrives in a busy environment.

The successful applicant will be required to:

• Provide desktop support to all members of staff, including volunteers.
• Assist with the deployment and maintenance of desktops, notebook computers and servers.
• Assist with the administration and maintenance of network services.
• Develop an understanding of our call centre processes.

This is a busy and demanding role, which will require you to be familiar with a number of operating systems and office productivity applications. If you have a proven track record in a similar role, or are looking to move into a front-line IT position for the first time, we would love to hear from you. This is a full-time permanent position.

If you can demonstrate an ability to undertake all of the above duties, please send your covering letter and resume to:

The IT Manager
Royal Guide Dogs Association of Tasmania
PO Box 82
North Hobart TAS 7000
03 6232 1222

Applications can be emailed to itmanager@royalguidedogs.com.au or delivered to 164 Elizabeth Street, Hobart.

Applications close COB Friday, 5 December 2008

Position Description

PDF Available

Position Profile

The position will be permanent, full-time. Hours will nominally be 8:30am to 5:00pm, Monday - Friday.

Responsibilities

• To discharge the role of IT Support Officer, as directed by the IT Manager, relating to:
• Provide IT support for all members of staff, including volunteers
• Assist with administration and maintenance of IT infrastructure
• Assist with operation and maintenance of the Association’s Websites
• Assist with the documentation of systems and procedures

Desktop Support

• Provide front-line desktop support as requested by RGDA staff. This support to include Microsoft Windows, Microsoft Office.
• In addition, support will include all internally developed applications, and any other applications that are in general use or otherwise designated from time-to-time.
• Desktop support issues are to be resolved as a matter of priority.
• Rebuild and reconfigure desktop systems as required for optimal performance and stability.
• Refer issues to the IT Manager for further action as necessary

Commercial Department

• Provide priority support upon request to all telemarketing operators. This will include issues with the telemarketing system software, workstations and telephony systems.
• Refer issues to the IT Manager for further action as necessary

Websites

• Assist in publishing content to the Association’s Website.
• Generate reports for relevant departments on site hits, registered users and other reports as directed from time-to-time

IT Infrastructure

• Assist in maintaining up to date system and application software, particularly where security issues and updates are concerned.
• Assist with the day-to-day administration of linux servers.
• Monitor network infrastructure to provide information for planning upgrades and also for accurate allocation of costs.

Documentation

• Assist with the documentation of all systems and procedures relating to the Association's infrastructure

Professional Development

• Participate in the development, implementation and review of an ongoing professional development program.
• Participate in seminars, conferences and training as required by the defined program.
• Participate in structured and unstructured training while on-the-job.
• Participate in a periodic performance and professional development review as agreed from time-to-time or annually

Teamwork

• Make a positive contribution to the IT department and the Association.
• Attend and contribute to team meetings, departmental meetings, specific technology briefings and training

Mandatory Requirements

• An interest in pursuing a career in information technology or a related field.
• Completed, or completing Tasmanian Year 12.